Ethereal Elegance Support & FAQs

Didn’t find what you need? Email us at help.ethereal.elegance@gmail.com

Shipping:

Where do you ship?

We ship anywhere in Europe and the US. We also offer international shipping; join our mailing list for updates.

When will my order ship?

In-stock items are typically processed within 1-2 business days. Orders placed on Friday may not ship until Monday.

Do you ship to PO Boxes?

No, we do not ship to PO Boxes.

How much is shipping?

We offer free shipping (7-10 business days). Please note that transit time is 2-3 days depending on whether the order was placed before or after 10:30 AM EST.

My tracking isn't working.

Oh no! We’re sorry. It can take 1-2 business days for tracking numbers to activate. If it’s still not working after a couple of days, please email us at help.ethereal.elegance@gmail.com and we’ll track down your order.

How can I change my shipping address?

Move! Just kidding. We try to process orders very quickly, but please email us at help.ethereal.elegance@gmail.com and we’ll update the address or find another good solution.

Returns & Exchanges:

How do I place a return or exchange?

We want you to love your items as much as we do! If something isn’t right or you’re not completely satisfied, we're happy to initiate the return process on items within 30 days. Go to returns.dogemeow.com and follow the prompts to download a prepaid shipping label.

What is your return policy?

We understand things don’t always work out. So we give you 30 days to return items, no questions asked. If you have an issue after 30 days, please email us at help.ethereal.elegance@gmail.com and we will do our best to make it right.

How long does it take to process a return?

For most items, it typically takes 1 week to process a return. Once the return is processed, we’ll refund your original form of payment and send you an email notification so you know it’s gone through.

I received the wrong product, what do I do?

Please email us at help.ethereal.elegance@gmail.com and we’ll take care of it right away.

Billing:

When is my credit card charged?

Your credit card will be charged during order processing, typically 1-2 business days.

What forms of payment do you accept?

We accept credit card payments via Visa, Mastercard, Discover, and American Express, as well as debit cards. We also accept payments via PayPal.

I’m having trouble at checkout.

Reach out to our team at help.ethereal.elegance@gmail.com, and we’ll be happy to assist with any issues you may have!

Order Questions:

How can I update my order?

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to email us at help.ethereal.elegance@gmail.com.

How can I check the status of my order?

You’ll receive an email with tracking information once your order is shipped out to you! Feel free to reach out to us at help.ethereal.elegance@gmail.com for an update if needed.

Product Questions:

Will you be launching more products?

Absolutely! We can’t wait for you to see them. Sign up for our mailing list for updates.